Questions, answered
The things fleets and seafarers ask us most. Can’t find your answer? Talk to our team.
Product
No. General LLMs have never read a SOLAS code or an OEM purifier manual, and they have no memory of your vessel. ShipSmith is maritime intelligence - trained on class rules, flag circulars, OEM manuals, ISM checklists and PSC patterns, and fine-tuned per vessel so answers reflect your machinery and history.
Yes. A lightweight local instance runs onboard, pre-loaded with vessel-specific documents, so crew can query manuals, SOPs and logs even at sea. It syncs with the office system when connectivity is restored.
Your data stays in your environment. ShipSmith uses fleet-specific models; your data is not used to train external models or shared with third parties. Access is role-based - a cadet, an engineer, a master and a superintendent each see what is relevant to them.
ShipSmith understands and responds in multiple languages, including English, Hindi and Tagalog, with voice input for hands-busy work - so multinational crews can learn and operate in their own language.
It plugs into PMS, document management, inventory and procurement systems, and digital bridge or engine-room consoles where supported - all via secure, read-limited APIs governed by your policy.
A typical rollout is data ingestion (1–2 weeks), customization (1 week) and crew training (3–5 days), followed by a one-month pilot on 1–3 ships before full fleet go-live. No major software overhaul or crew replacement is required.
No - it empowers them. ShipSmith supports the junior engineer who is unsure, assists the chief preparing for PSC, and helps the captain with compliance. It is a trusted companion that makes life onboard easier, safer and more productive.
Pricing & plans
A transparent, modular model: the Core AI assistant is billed per vessel per month, vessel customization is a one-time setup, and the office dashboard is per fleet per year. Training and support are included in onboarding. Exact figures scale with fleet size - talk to us for a quote.
No. The recommended path is to start with one pilot vessel - upload your SOPs and a key manual or two, let the crew interact, measure the impact, then expand and customize per ship.
Across pilot programs, ShipSmith has delivered a 5–10× return in year one alone, driven by avoided detentions, reduced downtime, faster reporting and fewer wrong part orders - up to $100,000+ in value per vessel per year.
No major software overhaul, no crew replacement, no connectivity burden. A typical deployment is data ingestion (1–2 weeks), customization (1 week), crew training (3–5 days), then a one-month pilot.
Security & data
ShipSmith uses fleet-specific models and keeps your data within your environment where contracted. Access is role-based by rank, and connections to your systems use secure, read-limited APIs. See our Privacy Policy for detail.
No. Your vessel and crew data is never used to train external or third-party models, and it is never sold or shared for advertising.
Frames from a live video diagnostic are sampled to assist the agent, not stored by default. Any defect or work-order created from a session is recorded per your workflow and approval rules.
Still have a question?
We’re happy to help - book a demo or contact our team.