Refund Policy

We want you to get value from ShipSmith AI. This policy describes the general approach to fees and refunds across our subscription, setup and professional-services components. Where a signed order form or Customer Agreement states different terms, those terms govern.

• Core AI subscriptions are billed per vessel on a recurring (monthly or annual) basis, in advance.
• Fees already paid for the current billing period are generally non-refundable except as required by law or expressly stated in your Customer Agreement.
• Annual plans may be eligible for a pro-rata credit in limited circumstances described in your order form.

One-time vessel customization, data-ingestion and onboarding fees cover work performed by our team. These fees are non-refundable once the relevant work has commenced. If work has not started, you may request a refund of the setup fee.

Where a paid pilot is offered, its scope, duration and refund treatment are defined in the pilot order. Free trials, where offered, are provided without charge and carry no refund.

Hands-on maritime services (such as repair, fabrication, spares, manning, dry-dock management and surveys) are quoted and contracted separately. Deposits and milestone payments for these services are governed by the relevant service agreement and are generally non-refundable once materials are ordered or work has begun.

You may cancel a subscription with effect from the end of the current billing period by giving notice as set out in your Customer Agreement. Cancellation stops future renewals; it does not refund fees already due for the current period unless stated otherwise.

To request a refund or discuss billing, contact [email protected] with your account details and the reason for the request. We aim to respond within five business days and to process approved refunds to the original payment method within a reasonable period.

Please contact us before initiating a chargeback so we can resolve the issue directly. Chargebacks raised without first contacting us may result in suspension of services pending resolution.

We may update this Refund Policy from time to time and will revise the “Last updated” date. Changes do not affect refund terms already agreed in a signed order form.